1111VIP - Payments Bangladesh

This page explains how deposits and withdrawals work for customers in Bangladesh and sets expectations before you make a transaction. The aim is simple: give you locally familiar methods, clear limits, and straightforward timing, with security controls that protect your account and funds. Availability depends on location and verification status.

Deposit methods (where supported)

• Mobile financial services: bKash, Nagad, Rocket (DBBL), Upay.
• Cards: Visa and Mastercard issued in Bangladesh.
• Local bank transfer: online banking or counter deposit with the provided reference.

Currencies and conversion

Balances are shown in BDT whenever possible. If you choose another currency, the exchange rate is displayed on the cashier screen before you confirm. We do not add hidden mark-ups. Providers may apply their own fees or conversion spreads; those appear when available.

How to deposit

1. Open the Cashier and select Deposit.
2. Pick a method listed for your account.
3. Enter the amount and review limits and any provider notes.
4. Approve with your wallet app, PIN, or OTP.
5. Return to the Cashier to confirm the updated balance.

Deposit timing

• Mobile wallets: typically near-instant once approved.
• Cards: usually within minutes; 3-D Secure can add a short delay.
• Bank transfer: minutes to 1 business day depending on inter-bank processing.

Withdrawals

Where regulations and providers allow, we send funds back to the deposit method. If a route cannot receive withdrawals, choose bank transfer or another approved option. For security, the payment name must match your account.

Verification (KYC)

Before your first withdrawal or after a significant change to limits we may ask for identity and address documents. Clear photos of your ID and a recent utility bill or bank statement speed approval. KYC prevents unauthorised use and helps meet anti-money-laundering obligations.

Withdrawal timing (after approval)

• Mobile wallets: minutes in most cases; up to 24 hours during maintenance.
• Cards: 1–3 business days depending on issuer.
• Bank transfer: 1–3 business days; public holidays can add delays.

Fees and limits

Minimums and maximums are posted next to each method. We do not charge hidden fees. If a provider adds a cost, it will be shown before you confirm. Large payments may be split into instalments for security and responsible-gaming reasons.

Security you can check

Payment pages use TLS encryption end to end. Card processing uses PCI-DSS-certified gateways; we never store full card numbers. Protect your profile by enabling two-factor authentication, using a unique password, and never sharing OTP codes.

Budgeting tools

Set daily, weekly, or monthly deposit caps aligned with your entertainment budget. Use time-outs or self-exclusion if you need a break. Payments should never create pressure; if you are worried about spending, speak with a recognised counselling service.

Troubleshooting

• Deposit approved but balance unchanged: refresh; if missing after 10 minutes, contact support with the reference number.
• Withdrawal pending: check that KYC is complete and that the destination method can receive funds.

Bangladesh-specific notes

Mobile financial services are widely used. Maintenance windows and public holidays can slow transfers or temporarily reduce limits. For bank transfers, include the exact reference we provide to avoid delays. Keep account details up to date to prevent verification holds. All customers must be 18+.